The second-hand marketplace Members Express Frustration Over Sizing Updates
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has altered its sizing categories for women's and children's garments failing to inform all users about the change.
Digital Channels Response
Many shoppers and sellers have taken to social media saying Vinted listings now show an altered size classification versus the original listing as a result of the reclassification.
Vinted explained the new system was more in line with similar services.
It has advised users to review their products and adjust the sizing manually where appropriate, which has left users frustrated.
Size Classification Modifications
Earlier, the measurements included a single numeric size and a letter, like S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
With some products, the sizing has been recategorised - like an L measurement used to be a 12 but currently displays as UK 16-18.
Shopper Stories
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, from Glasgow, explained products she uploaded with size 14 tags were displaying on the service as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Manual Updates
A different user, based in Derby, explained she became annoyed by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and Vinted sales have been crucial after experiencing income reduction," she said.
Service Background
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: previously, the platform withdrew an update regarding delivery choices following member complaints.
